Frequently Asked Questions

How is the product priced?

We have two pricing methods:

FOB: Includes product consolidation, product packing, container loading and inland freight.

Note - Most clients choose this pricing method so unless you request otherwise this will be the price shown online.

CFR: Includes product consolidation, product packing, container loading, inland freight, terminal charges, loading on vessel, and freight.

Note - As arrival charges, duties & taxes and delivery to destination differ from country to country we find that you'll be able to get better pricing and terms if you handle these items. Of course if you want, we can take care of the whole process for you and price the product to yor door.

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What about payment options?

Unless otherwise requested:
1-All price are in USD
2-All prices are FOB

For Antiques and AHD production items:
10% of estimated container value to confirm order
Roughly (20ft/40ft/40HC): 1,000 / 1,500 / 2,000
60% of container value to ship order
30% against documentation

For Custom Production:
40% upon sample/design confirmation to begin production
40% to ship order
20% against documentation

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Do you guys have minimum order quantities?

Yes. To ensure the integrity of your product during shipping we recommend that you order at least a 20ft container. For soft items, such as textiles, we require an order of at least 100pcs. Such soft items will be sent by air cargo.

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How can I be sure of the product's quality?

AHD has a professional quality control system that is in accordance with the highest international quality standards.

AHD strongly believes that the best way to prevent quality problems is to work with the best factories. We also do our due diligence.

AHD employs a three layer quality assurance system for sampling & production runs:

  • Pre-assembly inspection
  • Post-assembly inspection
  • Finisihng inspection

We'll keep you updated throughout the process and provide a detailed final quality report.

Asian Home Deco also provides quality assurance through the product packaging and container loading processes. We provide a detailed Container Loading Report for each container we ship.

Download here a sample of our Container Loading Report

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How do you pack the product?

We adapt the packing to your needs. Let us know your requirements.

For furniture
If no special packing is required by you, standard packing with foam paper and three layer cardboard is applied for furniture.

For statues
Stone statues all have a wooden crate built around them. Exceptions are overly small stone items which are well wrapped with foam paper and overly large stone statues - meaning statues that are more the seven feet in height or take up more than 3/4 of a cubic meter - which will be loaded directly into the container.

Most brass items will be wrapped in foam paper.

Special packaging, such as palletisation is available upon request.

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Can you arrange for shipping and logistics?

Our Shipping services include:

  • Antique inspection
  • Container booking
  • Container Loading
  • Inland transportation
  • Fumigation
  • Chinese Customs clearance
  • Documentation: (Bill of Lading, Invoice, Packing List, Form A - where required, Fumigation, Packing Declaration)
  • Documents delivering by UPS, Or DHL
  • Shipping insurance is available at customer’s request

Orders that contain no production items can be shipped within two weeks from receipt of second down payment.

For orders that contain production items, a production time of 3-5 weeks (depending on quantity and difficulty of production) is needed.

Shipping time to the west coast of the United States is generally about three weeks and to other destinations an additional 1-2 weeks is needed. We generally arrange shipping however we will ship your container by the steamship line of your choice.

All Chinese inland freight, customs clearance, packaging and container loading is grouped together and charged at standard international rates.

AHD normally does not clear customs at the destination port, nor schedule the shipping from the destination port to the registered consignee address. We have found in the past that it is quicker, easier and cheaper to handle this from the destination location. However, if requested we can provide this service as well - some additional fees may apply.

Inability to take possession of Container
If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred.

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What happens if some product arrives damaged?

AHD takes the upmost care in handling your goods. From packing the individual item to loading the container we insure great care is taken. We provide you with a Container Loading Report which is used to inform you of the packaging and loading process. However if you are not satisfied with the handling of your items, assuming no abnormal occurrences, please use our Claims Credit Request to report any damage to your product incurred during shipping.

If any product arrives completely destroyed AHD will replace it 100% and the item will be shipped with your next order.

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What if I order too much?

If you over order (I know we've got a lot of great furniture!), but don't want to ship two containers at this time, we'll request shall inform the customer and request a priority packing list (a list that states which items must be loaded, and one that states which items may be left behind). Such list may be mailed to Asian Home Deco within 5 working days of receipt of a request for such list. Should the customer fail to provide such list, AHD will provide a priority packing list to you and allow two working days for approval. If we receive no approval, we will send the container according to AHD's priority packing list. Customers may indicate if they wish excluded items to be considered as backorders or have the product released to be made available for sale to AHD's other clients. Backorders shall always take precedence over any new order received.

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What if I don't order enough?

If for whatever reason you cannot fill the container, you can choose to send an LCL (less than full container load) or request AHD to select pieces on your behalf.

LCL - due to an increased probability of product damage during shipping an LCL, AHD's normal shipping guarantee will not apply. We strongly recommend you to fill at least a 20' container.

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Is my information secure?

AHD values your privacy by protecting and properly managing any personal information you provide us with. We ensure you that we will do everything within our power using data encryption to keep your information from prying eyes. Additionally we guarantee that we will never sell or share information collected with any other business entities.

Your account
If you use the Site, you are responsible for maintaining the confidentiality of your acount name and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under My Account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

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